Shipping policy
Shipping Policy
At Rouge, we are committed to delivering your order accurately, in good condition, and always on time. Please read our shipping policy carefully before placing an order.
Shipping Locations
We currently ship to addresses within the United States.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.
Shipping Time & Delivery
Estimated delivery time once shipped is 5–10 business days, depending on your location and the shipping method selected at checkout.
Please note that delivery times are estimates and may vary due to factors beyond our control such as carrier delays, weather conditions, or peak shipping seasons.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.
From time to time, we may offer free shipping promotions, which will be clearly communicated on the website.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery.
Please allow up to 48 hours for tracking details to become active.
Delays & Exceptions
While we aim to meet delivery timelines, Rouge is not responsible for delays caused by shipping carriers, customs clearance (if applicable), or incorrect address details provided by the customer.
If your order is significantly delayed, please contact us and we will assist you to the best of our ability.
Incorrect or Incomplete Address
Please ensure all shipping information is accurate at checkout. Rouge is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Additional shipping charges may apply for reshipment in such cases.
Lost or Damaged Orders
If your order arrives damaged or is lost in transit, please contact us at [system@tectonic.so] within 48 hours of delivery (or expected delivery date). We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions about our shipping policy, please contact us at:
📧 system@tectonic.so
🌐 https://getspectrum.ai